1. Introduction

I’m Caitlin Hollywood, trading as ADHD Mentor. I’m committed to protecting your privacy. This policy explains how I collect, use, and safeguard your personal information when you visit https://adhdmentor-chollywood.com or use my services.

2. Information I Collect

I may collect the following personal data:

• Contact information: name, email address, and any details you provide via my contact form.
• Booking information: details provided when scheduling sessions through Calendly (managed by Calendly’s own privacy policy).
• Usage data: anonymous analytics such as pages visited, browser type, and device information collected via cookies.
• Screening tool data: responses to the ADHD screening tool are processed locally in your browser and are never stored or transmitted to my servers.

3. How I Use Your Information

• To respond to your enquiries and provide my mentoring services.
• To schedule and manage bookings.
• To improve my website and your experience.
• To comply with legal obligations.

4. Legal Basis for Processing

I process your personal data under the UK General Data Protection Regulation (UK GDPR) on the following bases:

• Consent: when you submit a contact form or accept cookies.
• Contractual necessity: to provide the mentoring services you have requested.
• Legitimate interests: to improve my website and services.

5. Data Sharing

I do not sell your personal data. I may share data with:

• Calendly: for booking management (see Calendly’s Privacy Policy).
• Vercel: my hosting provider, which may process server logs.

Both Calendly and Vercel are US-based services. Where data is transferred outside the UK, appropriate safeguards such as Standard Contractual Clauses are in place.

6. Data Retention

I retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Contact form enquiries are retained for up to 12 months. Session records are retained for up to 3 years to comply with professional obligations.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data I hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

8. Contact

For any privacy-related queries, get in touch with me at caitlin.hollywoodlai@gmail.com.